Terms and Conditions

All customers and participants of our goods and services acknowledge and agree to be bound by the following Terms and Conditions.

We reserve the right to change our Terms and Conditions at any time.

Website Use and Content

  • By using our website, you accept and agree to our Privacy Policy.
  • Information on this website is subject to change without notice.
  • Prices of our goods and services are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the sale of any goods and services (or any part or content thereof) without notice at any time.
  • We shall not be liable to the customers or to any third-party for any modification, price change, suspension or discontinuance of our goods and services.
  • All trademarks appearing on this website are the property of their respective owners. The use of our logo or photographs is strictly prohibited unless we provide prior written consent.
  • The inclusion of any hyperlinks to third party websites does not imply our endorsement or approval of such third parties, their websites or their businesses or other activities.
  • Unless otherwise indicated, copyright in the information on this website is owned by or licensed to us. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorised by law or in writing by us.
  • By choosing to subscribe to our mailing list, you agree to receive marketing communications from eau my cookie! You also agree to our Privacy Policy.

Custom Orders

  • Booking is on a first-come-first-serve basis.
  • We reserve the right to decline an order.
  • All customers are to read the FAQs prior to submitting an order request.
  • All quotes are valid for 30 days unless otherwise stated.
  • Unless expressly stated otherwise in writing, all orders will be confirmed and placed into the production schedule only upon full payment.
  • We reserve the right not to process any order if no confirmation of full payment is given by the customer.
  • A late-order surcharge of 25% will be levied on orders made and confirmed less than 14 days before their collection date.
  • Our cookies are not made in a nut-free facility. We will not be held responsible for any food allergies, it is the customer’s responsibility to inform his/her guests of these allergy risks.
  • Cancellations must be received in writing.
  • For a full refund, cancellation must be made more than 14 days prior to the collection date.
  • Cancellations made less than 14 days and more than 7 days prior to the collection date will result in a 50% refund.
  • No refunds will be given for cancellations made less than 7 days prior to the collection date.
  • If changes to an order are requested, we reserve the right to amend the initial quote, and additional charges may apply. If agreement on the final design and quote cannot be reached at this stage, normal cancellation terms will apply.
  • Customers are to self-collect their orders at the location stated on our website.

Cookie Classes and Private Classes

  • Booking is on a first-come-first-serve basis.
  • Unless expressly stated otherwise in writing, registration for a class is complete only upon full payment of the fee stated.
  • Fees paid are strictly non-refundable. In the unfortunate event that a participant is unable to attend the class, he/she may send someone else to take his/her place. It is the participant’s responsibility to inform us of the replacement prior to the class. We reserve the right to reject the replacement participant.
  • We reserve the right to cancel a class or to amend the date of a class in the event of unforeseen circumstances. If that occurs, a full refund of any payment made will be offered. 
  • Participants are advised to reach the venue about 10 minutes prior to the start of the class. We will not delay the start of the class for latecomers.
  • Children are not allowed at the class.
  • We will not bear the cost of any location rental fees incurred for a private class. Any such fees incurred shall be borne by the participant(s).
  • Video taking during the class is strictly prohibited. Photo taking, however, is allowed.
  • Course materials or photographs of course materials cannot be duplicated or shared online without our written permission.
  • Photographs taken of participants during the class may be shared on our social media pages. It is the participants’ responsibility to inform us that they do not wish for their pictures to be shown on social media.

Cookie Parties, Private Parties and Corporate Workshops

  • Booking is on a first-come-first-serve basis.
  • Unless expressly stated otherwise in writing, registration for an event is complete only upon full payment of the fee stated.
  • Fees paid are strictly non-refundable. In the unfortunate event that a participant is unable to attend the class, he/she may send someone else to take his/her place. It is the participant’s responsibility to inform us of the replacement prior to the class. We reserve the right to reject the replacement participant.
  • We reserve the right to cancel an event or to amend its date in the event of unforeseen circumstances. If that occurs, a full refund of any payment made will be offered. 
  • We will not bear the cost of any location rental fees incurred for a private event. Any such fees incurred shall be borne by the participant(s).
  • Unless expressly stated otherwise, video taking during the event is strictly prohibited. Photo taking, however, is allowed.
  • Photographs taken of participants during the event may be shared on our social media pages. It is the participants’ responsibility to inform us that they do not wish for their pictures to be shown on social media.