eau my cookie! Singapore Cookie Artist

Frequently Asked Questions

Cookies FAQs

Our cookies are baked to order using halal-friendly ingredients. These ingredients are flour, butter, caster sugar, eggs, vanilla extract, unsweetened cocoa powder and salt. The royal icing decorations are made from meringue powder, icing sugar and water, and contain gel food colouring. We do not offer vegan cookies at the moment. Our cookies do not contain nuts, however, they are not baked in a nut-free kitchen. 

Please note that all cookies are homemade and food preparation is done in line with the food hygiene guidelines issued by the Singapore Food Agency (SFA).

Our signature cookie flavour is Valrhona Chocolate, a delicious mix of sweet and salty that perfectly complements the royal icing. If you prefer Classic Vanilla cookies, please indicate this in your order request form.

Keep your cookies in a cool, dry place and away from the sun. Room temperature is just fine. Do not place them in the fridge, otherwise the condensation later will ruin the icing. Your preservative-free cookies stay fresh for about 2 weeks in their sealed cellophane bags.

Classes FAQs

All cookies, icing and tools will be provided for. We also provide a bakery box for you to carry your cookie creations home. You do not have to bring anything. Just come and enjoy the class!
All cookies are baked prior to class. Students will receive a copy of our tried-and-tested cookie recipe, as well as all of our tips and techniques on how to bake the perfect cookie canvas for cookie decorating. Troubleshooting is available post-class so please be assured that we will be there to help you achieve your objective even when the lesson is over.
Due to time constraints, all of the royal icing is prepared prior to class. Students will receive a copy of our royal icing recipe. During class, there will be a demonstration on how to achieve the right consistencies for the various decorating techniques covered. Troubleshooting is available post-class so please be assured that we will be there to help you achieve your objective even when the lesson is over.
If you are coming for a private class, you are free to choose the theme for your cookie designs.

Our classes are conducted in small groups (no more than 8 pax) in order to maximise learner experience and to ensure that every student gets proper attention from the instructor. For classes that require more focused instruction, class size may be reduced further to ensure learner success.

If you’d like to be notified of upcoming classes before everyone else, you can subscribe to our mailing list. I hope to see you in cookie class soon!

Classes are geared towards adults and may not be suitable for children below 10 years old. Children below 12 years old have to be accompanied by an adult.
We are a mum-friendly business. We welcome nursing mums and their babies.

Workshops FAQs

We do not provide recipes in our workshops. Recipes are only provided in our classes.

We require a minimum number of 8 guests for any corporate or private workshops.

We can create a set of designs to suit your event/party theme.

For more information, please fill out the CONTACT FORM.

Orders FAQs

Submit an ORDER REQUEST and we will respond within 3 working days. Please fill out the form in full so that we can work out an accurate quotation for your cookies. 

Sure we can! Check out our GALLERY for inspiration or let us know what occasion the cookies are for and we can come up with something just for you!

Decorated cookies are handcrafted treats that require a considerable amount of time and effort to create. Each bespoke order is unique and requires days to complete. The process entails the following: communicating, researching, conceptualising designs, baking cookies from scratch, preparing icing, decorating by hand, and packaging. Prices reflect the time, effort and skills required to create the customised cookies for your special event. Depending on its size and complexity of design, the price of a bespoke cookie ranges from S$3.50 to S$8.00 a piece.

Our cookies are baked from scratch in small quantities to ensure freshness, then designed and hand-decorated just for your special event. Due to the time involved in designing, baking, decorating and packaging your bespoke treats, we are unable to lower the prices on them. We are also unable to offer discounts on bulk orders as there are no economies of scale in the process. It simply takes us longer to bake and decorate a larger number of cookies. 

We require an advance notice of at least 2 weeks. However, it’s never too early to send in your order request as our calendar tends to fill up quickly. It’s best to get your order on our production schedule sooner rather than later to avoid disappointment.

This is subject to our availability as we tend to book up a few weeks in advance. Any order request that is submitted less than 2 weeks prior to the collection/delivery date is considered a late order and will be subjected to a 25% rush surcharge. This is because we need to procure additional ingredients, as well as make changes to our production schedule, in order to accommodate the last-minute order. 

The minimum order quantity is 2 dozen cookies. During festive seasons, we provide seasonal options that are available for pre-order. Seasonal options have a lower minimum order quantity as we are able to collate orders for the same designs from different customers.

You can pay for your cookies via DBS PayLah, PayNow or Internet Bank Transfer. We do not accept partial payment. Your order will be confirmed and placed in our production schedule immediately upon full payment. Please inform us after the payment is made so that we can verify it on our end.

If you would like to secure a particular date for your cookie order, full payment is required.

Self-collection (FREE) from Sengkang Square or Sengkang MRT station is available. Delivery to your address is available from $20. Free delivery is available for orders above $1000.

As the heat-sealed cookies stay fresh for weeks from the time of collection/delivery, you’re advised to collect/receive the cookies at least a day prior to your event, at your convenience. The delivery window can be finalised upon confirmation of your order. Please ensure that someone is available to receive the cookies that have been painstakingly created for your special occasion.

Your cookies will be individually packed in a clear cellophane bag and heat sealed for freshness. The cookies will then be placed in a windowed bakery box. If you prefer a different kind of packaging for your special event, you can opt for ribbon-tied cellophane bags at an additional S$5.00 per dozen. You may pick the ribbon colour of your choice or we can recommend the best ribbon colour to go with your bespoke cookies.

  

For a full refund, cancellation must be made more than 14 days prior to the delivery date. Cancellations made between 7 to 14 days prior to the delivery date will result in a 50% refund. No refunds will be given for cancellations made less than 7 days of the delivery date as your bespoke cookies are non-transferable.