Frequently Asked Questions


  • How do I place an order?
    Click on the ORDER HERE tab and request a quote. Please fill out the form in full so that we can work out an accurate quote for your cookies.

  • I want bespoke cookies but am not sure about the design. Can you help?
    Sure we can! Check out our GALLERY for inspiration or let us know what event the cookies are for and we can come up with something just for you!

  • How much are your cookies?

    Each bespoke order is unique and requires days to complete. The process entails the following: communicating, researching, conceptualising designs, baking cookies from scratch, preparing icing, decorating by hand, packaging. Prices reflect the time, effort and skills required to create customised cookies for your special event. Depending on its size and complexity of design, the price of a bespoke cookie ranges from S$3.50 to S$8.00 a piece.



  • How far in advance should I place my order?

    We require an advance notice of 2 weeks. However, it's never too early to request for a quote. It's best to get your order on our production schedule sooner rather than later to avoid disappointment.



  • I need cookies urgently! Do you accept last-minute orders?
    This is subject to our availability as we tend to book up a few weeks in advance. Orders that are confirmed less than 2 weeks prior to collection date are subjected to a 25% surcharge. This is because we need to procure additional ingredients, as well as make changes to our production schedule, in order to accommodate the last-minute order.

  • What is the minimum order quantity?
    The minimum order quantity is 2 dozen cookies. During special holidays or occasions, we provide SEASONAL OPTIONS that are available for pre-order. Such options may have a lower minimum order quantity as we are able to collate orders for the same designs from different customers.

  • How do I pay for my cookies?
    You can pay for your cookies via DBS PayLah, PayNow or Internet Bank Transfer. We do not accept partial payment. Your order will be confirmed and placed in our production schedule immediately upon full payment. Please inform us after the payment is made so that we can verify it on our end.

  • Can I reserve a date in your production calendar?
    If you would like to secure a particular date for your cookie order, full payment is required.

  • How will I get my cookies? Do you provide delivery?

    Self-collection (FREE) from Sengkang Square or Sengkang MRT station is available.

    Delivery to your address is available from $20. The actual delivery fee will be calculated based on the order quantity and be included in your quotation.

    As the heat-sealed cookies stay fresh for weeks from the time of collection/delivery, you’re advised to collect/receive the cookies at least a day prior to your event, at your convenience. The delivery window can be finalised upon confirmation of your order. Please ensure that someone is available to receive the cookies that have been painstakingly created for your special occasion.

    Free delivery is available for orders above $1000.

     



  • How are my cookies packaged?
    Your cookies will be individually packed in a clear cellophane bag. The cookies will then be placed in a windowed bakery box. If you prefer a different kind of packaging for your special event, you can opt for ribbon-tied cellophane bags at an additional S$5.00 per dozen. You may pick the ribbon colour of your choice or we can recommend the best ribbon colour to go with your bespoke cookies.

    Eau My Cookie! Packaging    Eau My Cookie! Packaging    Eau My Cookie! Packaging

  • How should I store my cookies and how long do they keep for?
    Keep your cookies in a cool, dry place and away from the sun. Room temperature is just fine. Do not place them in the fridge, otherwise the condensation later will ruin the icing. Your cookies stay fresh for weeks in their sealed cellophane bags.

  • Can you offer a better price for my cookies? Do you offer bulk discounts?
    Our cookies are baked from scratch in small quantities to ensure freshness, then designed and hand-decorated just for your special event. Due to the time involved in designing, baking, decorating and packaging your bespoke treats, we are unable to lower the prices on them. We are also unable to offer discounts on bulk orders as there are no economies of scale in the process. It simply takes us longer to bake and decorate a larger number of cookies.

  • Can I have a refund if I need to cancel my order?
    For a full refund, cancellation must be made more than 14 days prior to the collection date. Cancellations made less 14 days and more than 7 days prior to the collection date will result in a 50% refund. No refunds will be given for cancellations made less than 7 days of the collection date as your bespoke cookies are non-transferable.

  • What cookie flavours do you have?
    Our signature cookie flavour is Valrhona Chocolate, a delicious mix of sweet and salty that perfectly complements the royal icing. If you prefer classic vanilla cookies, please let us know when you submit your order form.

  • What ingredients do you use?

    Our cookies are baked to order using halal-friendly ingredients. These ingredients are flour, butter, caster sugar, eggs, vanilla extract, unsweetened cocoa powder and salt. The royal icing decorations are made from meringue powder and icing sugar, and contains gel food colouring. Our cookies do not contain nuts, however, they are not baked in a nut-free kitchen.

    Please note that all cookies are homemade and food preparation is done in line with the food hygiene guidelines issued by the National Environment Agency (NEA).



  • Do you offer classes or host cookie decorating parties?
    Yes, we most certainly do! Class schedules will be posted here as soon as they are confirmed. If you would like us to set up a private class or facilitate a cookie decorating party at your event (for example, at a kid's birthday or a hen party, or for a corporate workshop), please send us an email at hello@eaumycookie.com.

Still have a question?

Send us an email at hello@eaumycookie.com and we'll get back to you as soon as we can.